SALON POLICIES & TERMS OF SERVICE
(Please review before receiving services)
By receiving services at Happy Nails, you acknowledge and agree to the following terms and conditions.
Health, safety, sanitation, and client satisfaction are our highest priorities.
1. RIGHT TO REFUSE SERVICE
We reserve the right to refuse, stop, or decline service at any time due to:
• Suspected contagious nail, fungal, or skin conditions
• Open, bleeding, infected, or untreated wounds
• Clients who are ill or potentially contagious
• Skin conditions that may be aggravated by our services
• Undisclosed medical conditions
• Diabetic clients who fail to disclose their condition prior to service
• Individuals displaying rude, aggressive, abusive, or threatening behavior
• Anyone refusing to comply with salon policies
Diabetic clients must inform technicians before service. Cutting, trimming, or invasive services will not be performed.
Failure to disclose medical conditions releases the salon from liability.
2. HEALTH & SAFETY DISCLOSURE
Clients are responsible for informing technicians of:
• Allergies or chemical sensitivities
• Diabetes
• Skin disorders
• Nail fungus or infections
• Recent surgeries in the service area
If you have open sores, infections, or contagious conditions, you must reschedule.
The salon is not responsible for complications arising from undisclosed conditions.
3. SERVICE SATISFACTION & GUARANTEE
Customer satisfaction is important to us.
• Any concerns must be addressed before leaving the salon.
• Once you leave the premises, all services are considered accepted.
• No refunds will be issued under any circumstances.
• All sales are final.
Enhancement & Gel Polish Warranty
Enhancements and gel polish manicures are guaranteed for 5 business days (excluding breakage).
Covered within 5 business days:
• Lifting
• Chipping
• Product separation
Not covered:
• Breakage
• Tears or corner breaks
• Damage from misuse
• Services altered by another salon
• Issues reported after 5 business days
Repairs outside the warranty: starting at $5+.
Traditional polish services are not guaranteed.
Clients must follow proper aftercare instructions to maintain warranty eligibility.
4. INFECTION / ALLERGY REPORTING
• Any infection, allergic reaction, or abnormal condition must be reported within 48 hours.
• The salon is not liable for issues reported after 72 hours.
• The salon is not responsible for negligence or improper aftercare.
5. REFUND POLICY
Due to the nature of professional beauty services:
• No cash refunds
• No credit card refunds
• No partial refunds
• No exchanges
• All sales are final
If dissatisfied, we will correct the service according to warranty terms only.
6. APPOINTMENT POLICY
• Please arrive on time.
• Arriving 10+ minutes late may require rescheduling.
• A 24–48 hour cancellation notice is required.
• Late cancellations may incur a fee.
• The salon may occasionally run behind schedule.
7. CHILD SAFETY POLICY
• Children under 10 must be supervised at all times.
• We are not responsible for accidents involving unattended children.
• We may refuse service if a child cannot safely remain seated.
8. GIFT CARD POLICY
• Non-refundable
• Non-exchangeable
• Cannot be redeemed for cash
• Lost or stolen cards will not be replaced
• Treat as cash
9. PERSONAL BELONGINGS
We are not liable for lost, stolen, or damaged personal items, including phones, wallets, or accessories.
10. PAYMENT POLICY
Accepted payments: Visa, Mastercard, debit cards, and cash.
• Payment is due immediately upon completion of service.
• Deferred payments are not accepted.
• Leaving without payment constitutes theft of service.
Failure to render payment may result in legal action under Ohio law.
Technicians receive 100% of their tips (except for group parties).
11. CREDIT CARD & CHARGEBACK PROTECTION
By providing a credit or debit card for payment, you acknowledge:
• You authorized the transaction.
• Services were rendered as agreed.
• All sales are final.
• No refunds are permitted.
Initiating a chargeback without first contacting the salon to resolve concerns constitutes a violation of this agreement.
Fraudulent or unauthorized disputes will be contested with supporting documentation, including but not limited to:
• Signed receipts
• Appointment confirmations
• Service timestamps
• Security footage
• Before-and-after photos
• Technician service records
• Communication history
By submitting payment, you waive the right to dispute the charge without valid legal basis.
The salon reserves the right to pursue recovery of funds, administrative fees, collection costs, and legal remedies permitted under Ohio law in cases of fraudulent chargebacks.
12. THEFT OF SERVICE
Receiving services and refusing payment, disputing charges without cause, or attempting to obtain services fraudulently may result in:
• Immediate service refusal
• Ban from future appointments
• Collection action
• Legal prosecution
